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Refund Policy

TVonFly Refund Policy

Effective Date: December 29, 2024

At TVonFly, we are committed to providing high-quality IPTV subscription services. We want our customers to have the best possible experience when using our service. However, we understand that there may be situations where a refund request is necessary. Please review our Refund Policy below to understand how refunds are processed.

1. Eligibility for Refunds

Refunds are available under the following circumstances:

  • Technical Issues: If you experience technical problems, such as inability to access channels, buffering issues, or login problems, we offer a full refund within 7days of purchase, provided that the issue has not been resolved by our support team.

  • Unresolved Service Issues: If we are unable to provide the IPTV service due to server failures or other disruptions, you are entitled to a full refund for the affected period.

  • Duplicate Subscription: If you accidentally subscribe multiple times for the same package, you may request a refund for the additional, duplicate charges.

2. Non-Refundable Situations

Refunds will not be provided under the following circumstances:

  • Change of Mind: If you change your mind after purchasing the subscription, we are unable to provide a refund.

  • Account Misuse: If your account is suspended or terminated due to violations of our Terms of Service, you are not eligible for a refund.

  • Free Trial Abuse: If you have already used a free trial period, you are not eligible for a refund if you purchase the service again.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Email our support team at support@tvonfly.com within 7 days of your purchase.
  2. Provide Details: Include your order number, the issue you’re facing, and any relevant screenshots or information to assist our team.
  3. Refund Approval: Once your request is received, our support team will review it. If your refund is approved, we will process it within 7 business days.

4. Subscription Renewals

TVonFly subscriptions are auto-renewed unless canceled. If you wish to cancel your subscription, please ensure that you do so before the renewal date. No refunds will be issued for renewals if the cancellation request is made after the renewal charge is processed.

5. Refund Method

Refunds will be issued to the original payment method used during the purchase. Please note that processing times may vary depending on your payment provider.

6. Contact Information

For any refund-related inquiries or concerns, please contact our support team:

  • Email: support@tvonfly.com
  • Phone: (insert your contact number)
  • Live Chat: Available on our website

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we handle refunds.

8. Conclusion

At TVonFly, we aim to provide the best IPTV experience. If you are not fully satisfied with our service, we are here to help and offer a transparent refund process.

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